Mediation: impossible? On mediations between citizens and administration

Long after the Swedish justitieombudsman, a pioneer in the amicable resolution of disputes between private individuals and the public authorities since 1809, France embarked on this path in 1973, with the creation of the national Ombudsman, the Mediator of the Republic (Médiateur de la République).

Subsequently, many state administrations and operators, local authorities and social security bodies have set up mediation services, more or less directly inspired by the French Ombudsman – which, in 2011, became the Defender of Rights (Défenseur des droits), with a broader remit and prerogatives.

Read the full summary

Read the full report in French